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Cancellation conditions

The following conditions apply to our standard rate for the 2024/25 winter season, depending on the day of arrival:

Arrival 29.11.2024 up to and including 20.12.2024
Arrival 11.01.2025 up to and including 24.01.2025
Arrival 22.03.2025 up to and including 04.04.2025

  • up to and including 28 days before the day of arrival cancellation free of charge
  • 27 days to 8 days before the day of arrival 75% of the arrangement price
  • within the last 7 days before the day of arrival 100% of the arrangement price

Arrival 21.12.2024 up to and including 10.01.2025
Arrival 25.01.2025 up to and including 21.03.2025
Arrival 05.04.2025 up to and including 26.04.2025

  • up to and including 42 days before the day of arrival free cancellation
  • 41 days to 28 days before the day of arrival 50% of the arrangement price
  • 27 days to 8 days before the day of arrival 75% of the arrangement price
  • within the last 7 days before the day of arrival 100% of the arrangement price

The above conditions also automatically apply to all bookings made before the adjustment of the cancellation conditions (01/24).

Apart from the above-mentioned periods, the regular terms and conditions will apply as follows:
According to § 18 Abs 1 Z 10 FAGG (Federal Act on Distance Selling and Contracts concluded outside of Business Premises) there is no right of withdrawal according to § 11 FAGG for this contract conclusion. A withdrawal of the contracting party is therefore exclusively governed by the following paragraphs.

Up to 3 months prior to the agreed date of arrival of the guest at the latest, the accommodation contract may be cancelled without payment of a cancellation fee by means of a unilateral declaration by the Party.

Outside the period specified in the previous paragraph, cancellation by unilateral declaration of the Party is possible only upon payment of the following cancellation fees:
  • up to 1 month before the day of arrival 40% of the total arrangement price;
  • up to 1 week before the arrival date 70 % of the total arrangement price;
  • in the last week before the arrival date 90 % of the total arrangement price.

EXCEPTION: If you have booked our Non Refundable Rate, it is not cancelable or changeable. In case of cancellation or no-show, 100% of the cost will be retained.


Travel cancellation insurance MooshausPLUS:

  • Free cancellation in case of illness up to 48 hours before arrival for all travelers. Transfer within 5 days from booking € 99.00 per booked room to the following account (transfers after the 5-day period are not valid. The deposit slip is valid as confirmation):
    Volks- und Raiffeisenbank Neuwied-Linz eG
    IBAN: DE10 5746 0117 0000 0561 78
    BIC: GENODED1NWD
    Please enter your booking number as the reason for payment
  • Without the MooshausPLUS travel cancellation insurance we refer to the Austrian Hotel Contract Conditions. Austrian law shall apply. The court in Austria/Tyrol/Innsbruck is expressly designated as the court.
    Our services/prices refer to our AGBs
  • The Non Refundable Rate cannot be combined with the PLUS Insurance. If you have booked our Non Refundable Rate, it cannot be cancelled or changed. In case of cancellation or no-show, 100% of the cost will be retained.